RETURNS

At Loura, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days from the delivery date.

Return Conditions:

• Products must be unused, unworn, unwashed, and in their original condition with all tags attached.

• Items must be returned in their original packaging and without any damage.

• Returned items should be free of perfume, deodorant, or laundry detergent scents.

• Due to hygiene reasons, accessories, underwear, and swimwear cannot be returned.

• Opened perfume, deodorant, cosmetic, or similar products are not eligible for return.

Damaged or Incorrect Items:

• If you receive a defective or incorrect item, please contact us immediately.

• Loura will take responsibility for shipping and replacement costs for faulty products.

Return Process:

• To initiate a return, please contact us via WhatsApp at +90 850 888 60 51 before sending any items.

• Once your return request is approved, you may send the product to the specified address.

• Loura is not responsible for return shipping costs; these are to be borne by the customer.

• After we receive and inspect the returned item, and it meets the return conditions, your refund will be processed to the original payment method within 7 business days.

Important Notes:

• Do not send any product before receiving confirmation from us.

• Returns that do not meet the above conditions may be rejected or sent back to the customer.

For any questions or support, please reach out to our customer service team. We are committed to making your shopping experience smooth and satisfactory.

 

Return Address:

Consignee: Wang Bing-Zhao
Delivery address: 4-2162, Huijian International Industrial Raw Materials City West Station Commercial City, Zhichenghe, Luoshe Town, Huishan District, Wuxi City, Jiangsu Province
Mobile phone: 18861516995